Automate customer communications through WhatsApp
WhatsApp Business API Integration
Transform customer communications with WhatsApp Business API integration
Key Features
Powerful Integration Features
Everything you need for seamless integration and workflow automation.
Automated Customer Notifications
Send order confirmations, shipping updates, and payment reminders automatically through WhatsApp.
Two-way Customer Support
Handle customer inquiries and support requests directly within your WhatsApp Business account.
Marketing Campaigns
Create and send targeted marketing messages to your customer segments via WhatsApp.
Benefits
Why Choose This Integration?
Experience the power of automated workflows and seamless data synchronization.
Use Cases
Real-World Applications
See how businesses use this integration to improve their operations.
Order Management
Automatically notify customers when orders are placed, processed, shipped, or delivered.
Example: Hi Sarah! Your order #12345 has been shipped and will arrive tomorrow. Track it here: [link]
Appointment Reminders
Send automated reminders for upcoming appointments or service bookings.
Example: Reminder: You have an appointment tomorrow at 2 PM. Reply CONFIRM to confirm or RESCHEDULE to change.
Payment Notifications
Send payment confirmations and overdue payment reminders.
Example: Thank you! Your payment of R350 has been received. Invoice #INV-001 is now paid in full.
Customer Support
Provide real-time customer support and handle inquiries efficiently.
Example: Hi! I understand you need help with your recent order. Let me check that for you right away.
Setup Process
Easy Setup Process
Get your integration up and running quickly with our step-by-step guide.
WhatsApp Business API Setup
Apply for WhatsApp Business API access through an approved Business Solution Provider. We'll help you with this process.
Phone Number Verification
Verify your business phone number with WhatsApp. This will be the number customers see messages from.
Connect to PiCortex
Link your WhatsApp Business API account to PiCortex through our secure integration dashboard.
Configure Message Templates
Set up message templates for different events and get them approved by WhatsApp for business use.
Test and Launch
Test your integration with sample messages, then activate automated messaging for your business.
FAQ
Frequently Asked Questions
Common questions about this integration.
What do I need to get started with WhatsApp Business API?
You need a WhatsApp Business API account (different from the regular WhatsApp Business app), a verified business phone number, and approval from WhatsApp. PiCortex will guide you through the setup process.
Are there costs associated with sending WhatsApp messages?
Yes, WhatsApp charges for business-initiated conversations. Customer-initiated conversations are free for 24 hours. Pricing varies by country - check WhatsApp's official pricing for your region.
Can I send bulk marketing messages?
Yes, but WhatsApp has strict policies. You can only send marketing messages to customers who have opted in, and you must use approved message templates for promotional content.
How does the integration work with my existing workflows?
The integration automatically triggers WhatsApp messages based on events in PiCortex (new orders, payments, appointments). You can customize which events trigger messages and create custom message templates.
Can customers reply to automated messages?
Absolutely! All automated messages can receive replies, and you can handle customer responses directly within PiCortex or set up automated responses for common queries.
Is my customer data secure?
Yes, all communications are encrypted end-to-end by WhatsApp, and PiCortex follows strict data protection protocols. Customer phone numbers and conversation data are securely stored and never shared.
Ready to Connect with WhatsApp?
Start communicating with your customers on their favorite messaging platform. Our team will help you set up WhatsApp Business API integration quickly and efficiently.